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Common Support Topics
Explore instant guides and answers for frequently requested platform configurations.
Rosters & Multi-Shift
Configuring shift patterns, attendance tracking, and employee role assignments.
Read guideBilling & Plans
Invoicing, upgrading plan tiers, seat management, and payment methods.
Read guideSecurity & Isolation
Tenant data isolation, role-based access control, and SOC-2 compliance details.
Read guideSales & Commissions
Setting up commission rules, payout engines, and automated sales sync.
Read guideFrequently asked questions
Everything you need to know about running your agency on OpsCalify. Can't find your answer? Reach out and we'll help.
OpsCalify is built specifically for agencies running multiple shifts, sales teams, and client projects at once. Attendance, payroll, commissions, and project budgets all read from the same system of record, so nothing drifts out of sync the way it does across separate sheets and tools.
Yes. Every organization can configure multiple shifts (day, night, rotating, etc.), each with its own working days and hours. Attendance, payroll, and reporting are all shift-aware, so employees on different shifts never get mixed together.
Payroll is calculated automatically from attendance and shift configuration each period. Sales commissions flow into the same payout engine once a sale is accepted, so an employee's payslip reflects both base pay and commission in one place — no manual reconciliation.
Yes. Every organization is fully tenant-isolated at the data layer — employees, shifts, sales, projects, and financial records never cross organization boundaries. Role-based permissions further control what each teammate can see and do within your own workspace.
You can upgrade, downgrade, or cancel at any time from your workspace settings — there's no lock-in contract. Changes take effect on your next billing cycle, and your data stays intact if you switch plans.
Every plan starts with a 7-day free trial, no credit card required. You get full access to set up your organization, invite your team, and try the platform with real data before committing.
Starter and Growth plans include email support with priority response on Growth. Enterprise customers get a dedicated account manager and an SLA-backed response time for critical issues.